Refund policy

Return Policy

Due to the nature of skincare and haircare products, any product that has been opened or used cannot be returned, in order to maintain product quality and customer safety.

Eligible Return Cases:

You may request a return only in the following cases:

  • You received the wrong item.

  • The item is defective or damaged.

  • The item appears to be used.

Return Conditions:

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging. A receipt or proof of purchase is required to complete the return process.

Return Process:

  1. Request a return by contacting our customer service at customerservice@skinnoshop.com, or via our Facebook or Instagram page.

  2. Our courier service will collect the returned item.

  3. The item will be inspected to verify return eligibility.

  4. If approved, a refund will be issued minus shipping fees.