Shipping policy
Order Confirmation & Customer Support
Your comfort is our top priority. Every order is confirmed by our Customer Service Team within 24 hours of submission.
For any issues related to your order, please contact us directly via email at
customerservice@skinnoshop.com
to ensure the best service. Please do not contact the shipping company or our social media pages regarding order issues.
We will follow up on delivery and contact you within 3 days if there is any delay or issue with your order.
If you encounter any problems after receiving your order, please get in touch with us again.
Working Hours
Our official working days are Saturday to Thursday.
Fridays and public holidays are off for all employees and courier services.
Delivery Schedule
We process and ship all orders 6 days a week, excluding Fridays.
Our standard shipping timeline is 3–5 business days from order confirmation.
You will receive an SMS from the courier with the cash-on-delivery (COD) amount.
The delivery agent will contact you when your order is ready for delivery.
Order Cancellation
You may cancel your order within 48 hours of placement.
To cancel, please contact us via email at:
customerservice@skinnoshop.com
or send us a message through our Facebook page.
Shipping Fees by Region
| Region | Shipping Fee (EGP) | Delivery Time |
|---|---|---|
| Cairo | 39.5 | 2–5 days |
| Giza | 39.5 | 2–5 days |
| Alexandria | 45 | 2–5 days |
| Delta Governorates | 45 | 3–5 days |
| Suez Canal Governorates | 50 | 3–5 days |
| Upper Egypt Governorates | 55 | 3–6 days |
| North Coast, Marsa Matrouh, New Valley | 80 | 3–6 days |
| North Sinai & South Sinai | 90 | 4–7 days |